United Continental’s chief executive has promised the airline will never again eject a passenger who has paid for a ticket and is already seated, as the company sought to draw a line under a public relations crisis that has damaged its reputation from the US to China.
Oscar Munoz told ABC’s Good Morning America television programme on Wednesday: “This can, this will, never happen again on a United Airlines flight. That’s my premise, that’s my promise.”
He said the use of law enforcement on board an aircraft had to be looked at very carefully. But he said: “We’re not going to put a law enforcement official to take them off the aircraft. To remove a booked, paid, seating passenger? We can’t do that”.
您已閱讀32%（705字），剩余68%（1532字）包含更多重要信息，訂閱以繼續探索完整內容，并享受更多專屬服務。