I’ve just received an email from my manager vaguely reprimanding me about something pretty trivial. The odd thing wasn’t the message itself but the way he finished it, signing off with “Lots of love”. Perhaps this was his way of trying to soften the message, but it has left me with two creeping doubts. Is it ever OK for a line manager to sign off messages to staff in this way? And if he insists on ending his emails like that, how am I meant to reply? I can’t bring myself to write “Lots of love” back, but to write “Best” looks a bit chilly.
Media researcher, female, 33
Lucy’s answer
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